Our Policies

Once an order is placed and processed, we WILL NOT accept any changes. This includes address changes, product details, changing an order to a rush status, monogram initial order, etc. We are not responsible for any packages that are shipped to an address provided that is incorrect. Payment is due upon receipt of order before production begins. Most orders will arrive within 2-3 weeks or sooner. Products are made especially for YOU. Check product descriptions. You must let us know PRIOR to ordering if you have a special shipping need. We will not issue refunds once orders have been placed.

Return Policy:

Our gifts are custom made for you...unfortunately, we can not accept any returns on our items. If you have any questions about an item, PRIOR to ordering, please contact us. REFUNDS will not be issued once orders have been placed. Most items are shipped within 2-3 weeks, usually sooner! Please notify us if you need us to rush an order. A rush charge may apply. Please prepare for holidays, special times of year, and seasons accordingly. Our shipping times may vary during this peak time so feel free to call for an estimate production turn around, and can exceed the 3 week delivery time. Please contact us if you have any questions. Email works best, and is our preferred method of communication.

Monogramming Instructions:

We are not responsible for monogramming ordered in the wrong order, unless it is an error on our part, in which we will gladly send a replacement as soon as possible.

We work hard to answer as many questions as possible every day. Email is our preferred method of communication, for the quickest response.
You can contact us at the following address:

impressions@dezynebyilysa.com

You may contact us by phone with any questions or if you would like to place an order:

732.690.4531

If you have not heard from us within 24 hours, please send another email, check your spam folder, or feel free to give us a call at the number above. We pride ourselves on personal service.

Ilysa